WE’RE HERE TO ANSWER YOUR Q’S
Can I make an appointment?
No, we do not take appointments and we see cases on a triage basis.
What is triage?
Triage means that the most critical/life threatening cases will be seen first, regardless of order of arrival. While we strive to see all patients in a timely manner, due to the nature of emergencies, there may be a significant wait time for less life threatening cases.
Do we have to call prior to coming in?
We recommend calling before you arrive to let us know that you are coming. This allows our staff to be prepared for your pet’s needs as well as let you know of any current wait times. However, we gladly accept walk in patients as well.
Where are you located?
Our address is 17829 Murdock circle. We are located between the Town center mall and Sam’s club in Port Charlotte in a group of professional buildings called Murdock Professional Center.
Which species do you see?
We see dogs and cats. At this time we do not offer care for exotic species (birds, reptiles, rodents or small mammals) or large animals.
What are your prices?
We will provide a detailed estimate of all services specific to each pet and situation based on the doctor’s physical exam findings and recommendations. Every case is unique and we tailor treatment specifically to each individual, therefore accurate estimates cannot be provided prior to the visit.
Do you take payment plans?
We do not offer payment plans, nor do we accept third party phone payments or personal checks. All payment is due at the time of service. The person paying must be present with a valid driver’s license. We do accept all major credit cards, cash, Care Credit and Scratch pay. If you are in need of financial assistance, please see more information about Care Credit and Scratch Pay in our resources section.
Do you take in stray pets and/or wildlife?
No, we are unable to accept stray pets or wild life. If you have found a stray dog or cat, you can contact animal control from your county. We are not licensed to treat wildlife, if you have found injured wild life you can contact Peace River Wildlife Center or Animal control.
Are you open 24 hours?
We are currently open M-F 5 pm –8 am and 24 hours Saturday and Sunday. This means that any hospitalized patients on weekdays will need to be picked up by 7:30 am for discharge or transfer to your primary veterinarian.